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No-Show Reduction
Revenue Recovery
Patient Satisfaction
Appointments/Month
A multi-specialty medical practice with 5 locations, 18 physicians, and 8,000+ patient appointments per month. The practice serves diverse communities with high patient volume across primary care, pediatrics, and specialty services.
With a 22% no-show rate costing $380K annually, manual reminder calls consuming 25 staff hours daily, and patient complaints about wait times and communication, the practice needed a comprehensive automation solution.
“We were losing nearly a quarter million dollars to no-shows every year. Our front desk staff spent half their day calling patients for reminders, and we still had gaps in our schedule. Patients were frustrated with busy phone lines, and our team was burned out.”
— Practice Manager, Multi-Specialty Medical Group
We implemented an intelligent healthcare workflow automation platform that integrates with their EHR system (Epic), patient portal, and communication channels (SMS, email, voice). The solution provides automated scheduling, multi-channel reminders, and real-time waitlist management.
AI-powered appointment booking via patient portal, SMS, and phone. Automatic provider matching based on specialty, availability, and patient history. Real-time calendar sync across 5 locations.
Automated SMS, email, and voice reminders at 7 days, 2 days, and 2 hours before appointments. Smart escalation for high-risk no-show patients. Two-way confirmation with easy rescheduling.
Intelligent waitlist management that automatically fills cancellations. Priority matching based on urgency, location preference, and patient history. 85% fill rate for cancelled slots.
Automated pre-visit forms, post-visit surveys, prescription refill reminders, and lab result notifications. Centralized communication log for compliance and patient satisfaction tracking.
92% reduction (from 22% to 1.8%)
$380K annually from filled appointments
25 hours/day freed from manual calls
98% satisfaction rate (up from 76%)
60% reduction in phone hold times
85% fill rate for cancelled appointments
Healthcare / Medical Practice
8,000+ appointments/month
6 weeks
2 months
Epic EHR, Twilio SMS, SendGrid, Patient Portal, n8n
Let’s discuss how we can help you automate appointment management, improve patient communication, and maximize your practice revenue.
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