30-Day Managed Onboarding Plan: Access, Baselines, KPIs, Roadmap

Week 1: Foundation & Access (Days 1-7)

Day 1: Kickoff Meeting

Intro to managed services team (engineer + PM)
Overview of services, SLA, communication channels
Exchange contact info, set up Slack channel
Schedule: Weekly sync (Tuesdays 10am), async updates in Slack

Days 2-3: Access Provisioning

Customer provides access to:

AWS/GCP/Azure: Read-only initially, escalate to admin when needed
GitHub/GitLab: Repo access for IaC review
Kubernetes: kubectl access, namespace-scoped
Monitoring: Grafana, Prometheus, Datadog viewer access
PagerDuty: Add to on-call rotation
Documentation: Confluence, Notion, internal wikis

Days 4-7: Infrastructure Audit

Deliverable: Infrastructure Health Report covering:

Architecture diagram (current state)
Service inventory (all prod/staging services)
Current monitoring gaps
Security findings (top 5 risks)
Cost analysis (spend by service)
Quick wins (immediate improvements, 0-2 weeks)

Week 2: Baseline Metrics (Days 8-14)

Establish Current State Metrics

Metric Category Current Baseline Target (30 days) ───────────────────────────────────────────────────────────── Availability [Measure] 99.9% Mean Time To Resolve [Measure] <30 min Deployment Frequency [Measure] 2x/week Change Failure Rate [Measure] <5% Monthly Cloud Cost $[Amount] -15% P0 Incidents/Month [Count] 0 Security Findings [Count] <10 high