30-Day Plan
Onboarding
9 min read

30-Day Managed Platform Onboarding

Complete week-by-week onboarding plan for managed platform services: access provisioning, baseline metrics, KPI setup, and 90-day strategic roadmap.

Week 1: Foundation & Access (Days 1-7)

Day 1: Kickoff Meeting
  • Intro to managed services team (engineer + PM)
  • Overview of services, SLA, communication channels
  • Exchange contact info, set up Slack channel
  • Schedule: Weekly sync (Tuesdays 10am), async updates in Slack
Days 2-3: Access Provisioning

Customer provides access to:

  • AWS/GCP/Azure: Read-only initially, escalate to admin when needed
  • GitHub/GitLab: Repo access for IaC review
  • Kubernetes: kubectl access, namespace-scoped
  • Monitoring: Grafana, Prometheus, Datadog viewer access
  • PagerDuty: Add to on-call rotation
  • Documentation: Confluence, Notion, internal wikis
Days 4-7: Infrastructure Audit

Deliverable: Infrastructure Health Report covering:

  • Architecture diagram (current state)
  • Service inventory (all prod/staging services)
  • Current monitoring gaps
  • Security findings (top 5 risks)
  • Cost analysis (spend by service)
  • Quick wins (immediate improvements, 0-2 weeks)

Week 2: Baseline Metrics (Days 8-14)

Establish Current State Metrics

Metric Category Current Baseline Target (30 days) ───────────────────────────────────────────────────────────── Availability [Measure] 99.9% Mean Time To Resolve [Measure] <30 min Deployment Frequency [Measure] 2x/week Change Failure Rate [Measure] <5% Monthly Cloud Cost $[Amount] -15% P0 Incidents/Month [Count] 0 Security Findings [Count] <10 high

Week 3: Quick Wins & KPI Setup (Days 15-21)

Implement Quick Wins
  • Monitoring: Deploy missing alerts, configure PagerDuty
  • Security: Enable MFA, patch critical CVEs
  • Cost: Rightsize underutilized instances
  • Documentation: Create runbooks for top 3 incidents

Week 4: Roadmap & Handoff (Days 22-30)

90-Day Strategic Roadmap

Deliverable: Prioritized project list across 3 themes:

  • Reliability: Improve uptime, reduce MTTR
  • Security: Compliance (SOC 2), hardening
  • Cost: FinOps, optimization

Outcome: At day 30, you have full operational coverage, baseline metrics, and a clear 90-day execution plan.

Ready to Start Your Onboarding?

We follow this exact 30-day plan with every new customer. See results from week 1.

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HostingX IL

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michael@hostingx.co.il
+972544810489

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