24/7 Operations

SLA-Backed

Managed DevOps

Updated Feb 2026

Managed Platform & Automations

SLA-backed 24/7 operations for your Kubernetes clusters, CI/CD pipelines, and n8n automation stacks — so your engineers ship features, not fight fires.

Quick Answer

HostingX Managed Platform & Automations gives you a dedicated ops team that monitors, patches, secures, and optimizes your infrastructure and workflow stacks 24/7/365 — backed by a P1 ≤ 15 min SLA, 99.9%+ uptime guarantee, and monthly ROI reports so you always know what you're getting.

What Does Our Managed Service Include?

Six pillars of end-to-end platform management — from incident response to executive reporting.

24/7 Monitoring & Incident Response

Round-the-clock observability with automated alerting, escalation workflows, and P1 acknowledgment in under 15 minutes. War-room coordination and post-mortem runbook updates included.

Patch & Upgrade Cycles

Scheduled, zero-downtime upgrades for Kubernetes clusters, CI/CD runners, and automation pipelines. We handle version testing, rollback plans, and change-window communication.

Vulnerability Management

Continuous image and dependency scanning, prioritized remediation tracking, and executive-ready vulnerability reports. CVEs triaged within 24 hours of disclosure.

Compliance Evidence Upkeep

Continuous SOC 2 and ISO 27001 evidence collection baked into every change. Audit-ready documentation generated automatically from infrastructure-as-code.

Performance & Cost Optimization

Monthly FinOps reviews, right-sizing recommendations, reserved-instance management, and cost-attribution dashboards. Typical savings of 20-35% within the first quarter.

Monthly Health & ROI Reports

Transparent accountability through detailed health scorecards, cost-savings tracking, KPI dashboards, and forward-looking recommendations delivered every month.

< 15 min

P1 ack

99%+

flow success

24/7/365

coverage

20-35%

cost savings

Why Choose HostingX for Managed Services?

Contractual accountability, full-stack expertise, and radical transparency — all in one retainer.

SLA-Backed Guarantees

Every engagement comes with contractual SLAs — P1 ack ≤ 15 min, mitigation ≤ 1 h, flow success ≥ 99%, and 99.9%+ uptime. If we miss, you get credits.

Full-Stack Coverage

From Kubernetes clusters and CI/CD pipelines to n8n automation stacks and observability tooling — one team manages everything end to end.

Proactive, Not Reactive

Automated anomaly detection, capacity forecasting, and drift remediation mean we fix problems before your users notice them.

Transparent Reporting

Monthly health reports with cost attribution, savings tracking, and KPI dashboards so leadership always sees the ROI.

How Does Onboarding Work for Managed Services?

Our 30-day onboarding program transitions your platform to managed operations smoothly, with no disruption to existing workflows.

Week 1–2: Discovery & Access

We conduct a thorough platform discovery covering infrastructure architecture, CI/CD pipelines, automation workflows, monitoring setup, security posture, and compliance requirements. We establish secure access patterns (SSO, VPN, jump boxes), document all critical runbooks and escalation paths, and set up our monitoring dashboards alongside your existing tooling. Every team member receives role-based access with least-privilege permissions, and we configure encrypted communication channels for incident coordination.

Week 2–3: Shadow Operations

Our SRE team shadows your existing operations, handling incidents in parallel with your engineers to build context and validate our understanding of your platform. We refine runbooks, tune alert thresholds to reduce noise, and identify quick-win optimizations. By the end of this phase, we're resolving 80% of incidents independently with documented procedures for every common failure mode.

Week 3–4: Full Takeover

We assume primary on-call responsibility with SLA-backed response times. Your team moves to an escalation-only role while we handle all routine operations: monitoring, incident response, patching, certificate renewals, capacity adjustments, and cost optimization. We establish monthly reporting cadences covering uptime, incident trends, cost attribution, and optimization recommendations.

Ongoing: Continuous Improvement

Managed services isn't just keeping the lights on — we actively improve your platform every month. This includes Kubernetes version upgrades with zero-downtime rollouts, Terraform module updates, CI/CD pipeline optimization, security patch application within SLA windows, cost optimization recommendations with projected savings, and quarterly architecture reviews. Every change goes through your approval process, and monthly reports provide full transparency on operations health and ROI.

Case Study Highlight

Fintech Company: Full Platform Operations Handover

A Series C fintech with 40 microservices on EKS was burning out their 3-person SRE team with a 24/7 on-call rotation that generated 200+ alerts/week. We onboarded in 28 days, tuned alerting to 35 actionable alerts/week (82% noise reduction), assumed full 24/7 operations, and freed the internal SRE team to focus on platform improvements. After 6 months: 99.97% uptime (up from 99.82%), P1 median response of 8 minutes, 28% infrastructure cost reduction through rightsizing and spot optimization, and the internal team shipped 3 major platform initiatives they previously had no bandwidth for.

Frequently Asked Questions

Everything you need to know about our managed platform offering.

Our managed service covers 24/7 monitoring and incident response, scheduled patch and upgrade cycles, continuous vulnerability scanning and remediation, SOC 2 / ISO 27001 compliance evidence upkeep, monthly FinOps optimization reviews, and transparent health and ROI reporting — all backed by contractual SLAs.

We guarantee P1 incident acknowledgment within 15 minutes, mitigation within 1 hour, workflow/pipeline flow success rate of 99% or higher, and overall platform uptime of 99.9%+. SLA credits apply automatically if targets are missed.

Incidents are detected automatically through multi-layer observability. Our on-call engineers are paged immediately, escalation policies activate war rooms for P1/P2 issues, and every incident concludes with a blameless post-mortem that feeds updated runbooks back into the system.

Yes. We manage Kubernetes clusters, CI/CD runners, and automation platforms like n8n end to end. Whether it is infrastructure-as-code pipelines or business-process automations, a single team owns the full stack.

Every month you receive a health report with per-service cost attribution, realized savings vs. baseline, KPI trend dashboards, and a forward-looking recommendation list. Leadership gets a one-page executive summary; engineering gets the full detail.