Monthly Reliability & Cost Review Template

Production-ready monthly review template for platform operations: agenda, metrics scorecard, cost breakdown, and action item tracking.

Meeting Agenda (60 minutes)

Monthly Platform Review - [Month Year] Duration: 60 minutes Attendees: CTO, Engineering Manager, Managed Services Team Agenda: 00:00-05:00 Executive Summary & Health Score 05:00-15:00 Reliability Review (Incidents, Uptime, MTTR) 15:00-25:00 Cost Review (Spend, Optimization, Forecast) 25:00-35:00 Project Updates (Roadmap Progress) 35:00-45:00 Security & Compliance Status 45:00-55:00 Next Month Priorities & Action Items 55:00-60:00 Q&A / Open Discussion

Platform Health Scorecard

┌───────────────────────────┬────────────┬────────────┬──────────┬──────────┐ │ Metric │ Target │ This Month │ Last Mo │ Status │ ├───────────────────────────┼────────────┼────────────┼──────────┼──────────┤ │ **Reliability** │ │ │ │ │ │ Uptime % │ 99.9% │ 99.95% │ 99.92% │ ✅ Pass │ │ P0 Incidents │ 0 │ 0 │ 1 │ ✅ Pass │ │ Mean Time To Resolve │ <30 min │ 22 min │ 35 min │ ✅ Pass │ │ Deploy Success Rate │ >95% │ 98% │ 96% │ ✅ Pass │ │ │ │ │ │ │ │ **Cost** │ │ │ │ │ │ Monthly Cloud Spend │ $50K │ $48K │ $52K │ ✅ Pass │ │ Cost per Customer │ <$5 │ $4.20 │ $4.80 │ ✅ Pass │ │ Waste (Idle Resources) │ <10% │ 7% │ 12% │ ✅ Pass │ │ │ │ │ │ │ │ **Security** │ │ │ │ │ │ Critical CVEs │ 0 │ 0 │ 2 │ ✅ Pass │ │ Failed Login Attempts │ <100 │ 45 │ 67 │ ✅ Pass │ │ Compliance Score │ 100% │ 98% │ 95% │ ⚠️ Watch │ │ │ │ │ │ │ │ **Overall Health Score** │ A │ A │ B+ │ ✅ │ └───────────────────────────┴────────────┴────────────┴──────────┴──────────┘

Incident Summary

P0: Database Connection Pool Exhaustion

Date: Jan 15, 2:35 AM | Duration: 18 minutes | Impact: 100% of requests failed

Root Cause: Traffic spike exceeded connection pool limit
Resolution: Increased pool size, added auto-scaling
Prevention: Monitoring added for connection pool utilization

Cost Breakdown & Optimization

Cost Category This Month Last Month Change Optimization ──────────────────────────────────────────────────────────────────── Compute (EKS) $18,000 $20,000 -10% Rightsized nodes Database (RDS) $12,000 $12,500 -4% Reserved instances Storage (S3) $8,000 $9,000 -11% Lifecycle policies Data Transfer $5,000 $5,500 -9% CloudFront caching Other $5,000 $5,000 0% N/A ──────────────────────────────────────────────────────────────────── Total $48,000 $52,000 -8% $4K saved MoM